← Back to Support
Account Deletion Request
Submit a request to permanently delete your BaeBae app account and all associated data.
This request will be processed according to our data deletion policy outlined below. You will receive confirmation within 48 hours.
What Data Will Be Deleted
When you request account deletion, the following data will be permanently removed from our systems:
- Account Information: Email, phone number, profile details
- Family Data: Family profiles, children's information, and relationships
- Memories: All photos, videos, milestone records, and memory entries
- Progress Tracking: Milestone progress, development tracking data
- Usage Data: App usage patterns, preferences, and settings
- Communications: Chat history, comments, and interactions
Data Retention Period
- Immediate: Account access is disabled immediately upon request
- 30 Days: Data is completely purged from our systems within 30 days
- Backup Systems: Data in backup systems is removed within 90 days
Data That May Be Retained
For legal, security, and operational purposes, we may retain certain information:
- Transaction Records: Payment history and subscription records (as required by law)
- Security Logs: Anonymized security and fraud prevention logs
- Legal Compliance: Data required to be retained under applicable laws
Any retained data will be anonymized and cannot be linked back to your identity.
Processing Timeline
- Acknowledgment: We will confirm receipt of your request within 48 hours
- Processing: Account deletion begins immediately and completes within 30 days
- Confirmation: You will receive final confirmation once deletion is complete
Contact Information
If you have questions about data deletion or need assistance:
- Email: [email protected]
- Subject Line: Data Deletion Inquiry
- Response Time: Within 48 hours
Your Rights
Under applicable privacy laws (GDPR, CCPA, etc.), you have the right to:
- Request deletion of your personal data
- Receive confirmation that your data has been deleted
- Withdraw consent for data processing
- Export your data before deletion
⚠️ Important: Data deletion is permanent and cannot be undone. Please ensure you have exported any important memories or information before proceeding with deletion.